Tried to pick up my prescription tonight a few minutes before 9, and the outer doors were locked. If you want us to continue doing business with you, you will honor your posted store hours every day of the year.
I had the most frustrating experience this afternoon at this store! The woman in front of me at the checkout counter was buying some Diet Coke and presented a coupon. After attempting to scan it several times, the young man behind the counter explained that the coupon was rejected as being "invalid." The coupon, according to the woman, was valid through the 19th. More scanning... same results. Meanwhile, a line was beginning to form. The customer was gracious enough to forgo the Coke purchase so as not to hold up the line any further. However, the employee was not able to remove the items from the register, and explained that the manager was not in the store. The current transaction, and any subsequent transactions, were at a standstill. The clerk then suggested that we take our purchases to the Pharmacy counter. To the back of the store I went, and waited behind a woman who was purchasing some prescription drugs. More scanning problems, as the woman at the register was scanning the bottles which were in a plastic bag. It was not working. So, she proceeded to remove the bottles, scan them, and place them in a paper bag. I was feeling hopeful. Not so fast ... there was one prescription missing, claimed the customer. Off to the multi-tiered rack of hanging plastic bags full of filled prescriptions goes the employee, in search of the missing order. It wasn't looking promising. Meanwhile, a line had formed behind me. Checking my watch (I was on my lunch hour), I decided to again try to check out up front. Surely by now the cash register issue had been solved? No dice. The frustrated employee shrugged his shoulders and apologized, saying he was still unable to use the register. That was it for me. I'd used up not only the bulk of my lunch hour, but any patience I may have had and decided to give up. Sadly, I placed my basket on the floor in the center aisle, and left the store. There would be no iced tea, nuts or candy for me this day.
Rite Aid is a US Pharmacy based in Morrisville, New Jersey. Rite Aid is located at 547 W Trenton Ave, Morrisville, PA 19067, USA.
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